M5PLUS

Laboratory Quality Optimizer

The Omni-Assistant is the most complete optimization and compliance management software.

Nonconformity events, quality indicators, em.cost of poor qualty
risk monitoring, peer comparison, and much more.

We invite you to discover the Omni-Assistant Laboratory Quality Optimizer package,
in four steps

1
Introduction to Nonconformity Event Management
2
The Gold Standard: Omni-Assistant Laboratory Quality Optimizer
3
Description of
the Functionalities
4
Return on
Investment
1 - Introduction
Nonconformity Events Definition

In quality management, a nonconformity is a deviation from a specification, a standard or an expectation. In other words, things did not go as planned or failed to meet expectations.

A healthcare nonconforming event will have one or multiple potential impacts, including:

  • Patient safety

  • Employee safety

  • Financial loss

  • Compliance and legal issues

Nonconformity Event Management Definition

Nonconformity event management means that you have a process to document, track and control your nonconformities.

The nonconformity has been documented: what happened, when it happened, who was involved, what was the immediate corrective action, what is your long term strategy to prevent this event to occur again, and how have you controlled the efficiency of your strategy?

Nonconformity Event Management Challenges

Managing nonconformity events is a challenge. What should be tracked? Do we really need to track everything? How do we know how we are doing? In theory, we want to have a zero event scenario, but in reality, not all events can be prevented. What is an acceptable number of events? Should we tolerate an acceptable number of events? So many questions, and there never is a crystal-clear answer.

2 - The Gold Standard
Omni-Assistant Laboratory Quality Optimizer

Omni-Assistant Laboratory Quality Optimizer is an innovative way to improve lab quality and reduce patient risks. It answers all your nonconformity event management challenges in one single integrated solution.

It allows:

Documenting All Nonconformity Events
  • Preloaded dictionaries of every common laboratory nonconformity event

  • Customizable electronic forms

  • Set the event category and priority

Tracking and Controlling All Your Nonconformity Events
  • Customizable workflow processes

  • Assign tasks

  • Schedule follow-ups

  • Receive automatic alerts

Analyzing Data with Next-Generation Dashboards
  • Peer comparison among members of the same organization

  • Patient and employee risk indicators

  • Cost of Poor Quality

    • Overall cost

    • Over-exposure to costs

    • And 12 month potential cost savings

  • Anonymous peer comparison with external labs to determine where your lab quality stands.

BY ADOPTING THE OMNI-ASSISTANT LABORATORY QUALITY OPTIMIZER, YOU DEMONSTRATE QUALITY LEADERSHIP, YOU COMMIT TO THE IMPROVEMENT OF YOUR LABORATORY OVERALL QUALITY AND MOST IMPORTANTLY REDUCE THE RISK FOR PATIENTS AND EMPLOYEES.

ADOPT THE GOLD STANDARD, ADOPT OMNI-ASSISTANT.

The Omni-Assistant is a cloud-based, affordable and easy-to-use solution.

You Only Need a Recent Web Browser to Access It.
  • You always own your information

  • Your information remains totally anonymous at all times

  • The Omni-Assistant is non-nominal, it does not record PHI (Personal Health Information)

3 - Description of the Functionalities
Everything you need is included with Omni-Assistant Laboratory Quality Optimizer
Preloaded Nonconformity Events

What should you track? Many laboratories don’t know.

With the collaboration of existing customers we did the work for you! Every common laboratory nonconformity event is preloaded in the Omni-Assistant along with their average operational costs and their potential risks to patients and employees. The Omni-Assistant is delivered with 147 distinct nonconformity events. You can change the wording as needed, inactivate those not wanted and add as many new events you want.

Anonymous Peer Comparaison

Are we doing well, nonconformity-wise? Are we in the top 10% best-performing labs, an average performance lab or a lab that needs to improve significantly? This is a common question that most labs cannot really answer without any doubt. The Omni-Assistant will provide you with anonymous peer comparison data, and will let you know how well you are doing.

Cost of Poor Quality

Each nonconformity event incurs a cost to the organization. These costs would disappear if systems, processes and products were perfect. The Omni-Assistant allows you to set default costs per type of event. The costs are then used to compile total cost of poor quality and, most importantly, potential savings that can be achieved. Savings are calculated based on your accepted tolerance for each nonconformity event. In the best case scenario, your tolerance would be zero.

Risk Exposure

There are various types of risks; patient safety, employee safety, financial loss, compliance and legal issues. Each event has its level of risk. The Omni-Assistant will determine your total risk exposure as well as your risk overexposure. Risk overexposures are calculated based on your accepted tolerance for each nonconformity event. In the best case scenario, your tolerance would be zero.

Complete Tracking

All the whos, the whens and the whats are tracked (when it happened, who reported, when it was logged, who logged it, etc.) and kept for data mining and statistical purposes. It also allows generating alerts and applying different conditional rules.

Dashboards, and More Dashboards!

Live interactive dashboards with ability to drill down into the info. Choose from a wide variety of ways to look at your nonconformity events statistics; Nonconformities by category, Nonconformities by sites, Nonconformities by root cause, Nonconformities by lab sector, Risk overexposure trend, Cost of Poor Quality trend, Comparison charts, and even more.

And Much More
  • Customizable electronic forms
    You can attach an unlimited number of customized electronic forms to your nonconformity management process. The most common form would be a CAPA form, which would allow you to detail your investigation process, your corrective action, your preventive action and your effectiveness check as well.

  • Preloaded nonconformity workflow process
    What is the best way to track and control nonconformity events? Many laboratories don’t know. With the collaboration of existing customers we did the work for you! We deliver the system with a default nonconformity workflow process. You can change the wording the way you want, inactivate steps that you don’t want to use and add as many new steps as you want.

  • Tasks management
    Tasks are created and assigned to workbenches or individuals; users take ownership, complete and close them effortlessly. A powerful yet flexible system of priorities ensures that each task is duly attended to. With each task, you can also have Todos. Todos (or To Do) are the electronic version of a checklist. Add comments, results, make them mandatory or not, the choice is yours. They completely eliminate your paper log sheets.

  • Schedule follow-ups
    You can schedule yourself or someone in your team various events. Events can synchronize with your smart phone or corporate agenda. This feature is highly used to schedule effectiveness checks.

  • Automated reactions / alerts
    Whenever you reach a critical state, you can have the Omni-Assistant generate automated alerts; emails, text messages, Omni-Assistant tasks and Omni-Assistant messages.

  • Advanced search
    The advanced search functions allow you to probe in-depth, compile lists of events, and export lists to Excel to perform further custom data mining.

4 - Return on investment

Are you a numbers person? Maybe not… but your CFO is!

Fact #1
The average laboratory has +/- $1.10 in CoPQ per lab requisition.
Most labs don't know it because they have no automated way to track this.

Fact #2
With the help of the Omni-Assistant Laboratory Quality Optimizer,
you can achieve NET savings of $0.40 per lab requisition.
 
Number of lab
requisitions per day
  Number of lab
requisitions per year
  Your potential
net savings...
 
250 91 250 $ 36,500
500 182 500 $ 73,000
1 000 365 000 $ 146,000
3 000 1 095 000 $ 438,000

* NET savings are the savings taking in account the cost of the solution and the cost of preventive actions required to control nonconforming events from recurring.

THE OMNI-ASSISTANT LABORATORY QUALITY OPTIMIZER PROVIDES AN IMPRESSIVE RETURN ON INVESTMENT...

REDUCE YOUR POOR QUALITY COSTS IN LESS THAN 3 MONTHS!
Contact us for a web demo!